The AI that calls your customers, so you don't have to.
The Outbound Call Agent rings your customers to confirm a booking, ask the questions you need answered before they arrive, and check in after. NZ$49 a month plus 10c a minute. No scripts to record, no minimums.
Three jobs, one agent
The calls you never get around to making
Confirmations, pre-checks and follow-ups are the admin that quietly costs you no-shows, awkward surprises and lost reviews. The Outbound Call Agent does all three, in your business voice, off your real calendar.
It calls a day or two out, confirms the time in your business name, and reschedules on the spot if the customer needs to. No-shows fall, your calendar stays honest, and nobody on your team spends the morning on the phone.
Ask what you actually need to know before the chair is filled. A beauty therapist can check for allergies or whether a patch test is needed; a mechanic can confirm the rego and the fault; a trainer can ask about injuries. The answers are saved to the booking before the customer walks in.
A friendly call after the appointment to ask how it went. Catch an unhappy customer before they leave a public review, and nudge the happy ones to leave one. Every response is saved against the customer record.
Two agents, one calendar
Pairs with your inbound AI Voice Agent
The Voice Agent answers the calls coming in. The Outbound Call Agent makes the calls going out. Same scheduling engine, same business voice, one calendar. Run it for confirmations only, or let it handle pre-checks and surveys too. You pick which calls it makes and when.
- Calls off your live calendar, so it never confirms a slot that no longer exists.
- Reschedules on the call and texts the customer the new time.
- Saves answers and feedback straight onto the booking and customer record.
- Set a monthly minute cap so the per-minute cost never runs away on you.
What it costs
Plus 10c per minute of call time. Billed monthly with your plan.
- NZ$49/month flat for the add-on, on top of your Mahi Time plan.
- 10c per minute, charged only for the minutes it actually spends on calls.
- No per-call setup fee, no minimum spend, no lock-in.
- A typical confirmation call runs under a minute. 100 calls a month is roughly NZ$7.50 in call time.
Switch it on or off from the Billing page anytime. The inbound AI Voice Agent is a separate NZ$129/mo add-on, take one, both, or neither.
Outbound Call Agent questions
How is this different from the AI Voice Agent?
The AI Voice Agent answers the calls coming in. The Outbound Call Agent makes the calls going out, confirmations, pre-appointment checks and follow-up surveys. Most businesses run both: one covers the calls you would have missed, the other handles the calls you never had time to make. You can subscribe to either or both.
What number does it call from?
Your business caller ID, so customers recognise who is ringing. Calls are placed in your business name, in the voice you pick, using the same booking data your team sees.
Can I control which customers it calls?
Yes. You choose the call types (confirmation, pre-appointment check, post-service survey), the timing, and which services or staff they apply to. Anything outside those rules is left alone.
What happens if the customer wants to reschedule on the call?
It checks live availability and moves the booking on the spot, the same way the inbound agent does. The change lands on your calendar immediately and the customer gets a text confirmation.
How much will the per-minute charge come to?
Most confirmation calls run well under a minute, so the 10c/min stays small. A clinic running 100 confirmation calls a month typically spends under NZ$10 in call time on top of the NZ$49 base. You can set a monthly cap so it never surprises you.
Does it leave voicemails?
Yes. If a call is not answered it can leave a short voicemail and follow up with a text, or simply try again later. You decide the fallback.
Let the agent make the calls
Start a 21-day free trial, set up your services, and switch on the Outbound Call Agent from the Billing page. No credit card to start.